Project Digits - Use Case ERP support

That's a great scenario where Project DIGITS can be incredibly valuable! Here's how you can leverage it with your 5000 resolved ERP support tickets:

1. Data Preparation:

• Clean and organize your data: Ensure your 5000 tickets are in a usable format (e.g., CSV, spreadsheet). Each ticket should ideally include the original issue description, the solution provided, and any relevant tags or categories.
• Anonymize sensitive data: Remove any personally identifiable information (PII) to protect customer privacy.

2. Model Training:

• Choose a suitable model: Given your data, you could train a Natural Language Processing (NLP) model. Popular choices include transformers or recurrent neural networks (RNNs).
• Utilize Project DIGITS' power: Leverage the GB10 Superchip and ample memory to train a powerful model on your entire dataset. The pre-installed AI software (PyTorch, TensorFlow) simplifies this process.
• Experiment with different architectures and parameters: Project DIGITS allows you to iterate quickly, trying different model configurations to find the one that performs best on your data.

3. Building an AI-Powered Support System:

• Develop a ticket classification system: Train your model to categorize incoming support tickets based on the issue described. This automates ticket routing to the appropriate support team.
• Create a knowledge base assistant: The AI model can analyze incoming tickets and suggest relevant solutions from your existing knowledge base, speeding up resolution times.
• Implement a chatbot: Develop an AI-powered chatbot that can handle simple queries, provide basic troubleshooting steps, and escalate complex issues to human agents.

4. Deployment and Refinement:

• Integrate with your existing ERP system: Connect your AI models to your ERP system's support module. This could involve APIs or other integration methods.
• Continuously monitor and improve: Track the AI's performance, gather feedback from support agents, and retrain your models periodically with new data to improve accuracy and efficiency.

Benefits for Your ERP Support:

• Faster response times: AI can quickly analyze and categorize tickets, ensuring that they reach the right people immediately.
• Improved first-call resolution: By suggesting relevant solutions from the knowledge base, AI can empower agents to resolve issues more efficiently.
• Reduced workload for support agents: AI can handle simple queries and tasks, freeing up agents to focus on more complex issues.
• Increased customer satisfaction: Faster resolution times and improved accuracy lead to happier customers.
• Proactive issue identification: By analyzing trends in support tickets, AI can identify potential problems and suggest preventative measures.

With Project DIGITS, you can transform your existing support data into a valuable asset, creating an AI-powered support system that improves efficiency, reduces costs, and enhances customer satisfaction.